Southwest Airlines Continues To Cancel Majority of Flights, CEO Speaks Out

It’s lookin’ like hell on Earth this vacation season for Southwest passengers, and cancelations nonetheless aren’t easing up — but it surely seems to be just like the CEO is hoping to encourage his staff to get the job finished throughout this nightmare.

The Dallas-based air transport firm nixed one other 2,500 flights Tuesday, based on CNBC … or roughly 63% of its flights. For these unaware, Southwest additionally killed 70% the day earlier than.

CEO Bob Jordan reportedly despatched a message to his staff after clients have been getting stranded at airports … saying, “We’ve got to get out of this. We’ve got to get to the point where we’re reliable and we get our Customers, our Crews, our aircraft, everything on track.”

Southwest is gunning to fly on a 3rd of its schedule all through the week — with the purpose of merely getting planes and crews the place they’re wanted. Jordan says, nevertheless, “Obviously that will have even more impact on our Customers.”

The firm says it’s going to “honor cheap requests for reimbursement for meals, resort, and alternate transportation,” based on its web site … so long as passengers can present a receipt to match.

FYI — the U.S. Department of Transportation introduced an investigation into Southwest Monday … saying it is going to look into the “unacceptable rate of cancellations and delays & reports of lack of prompt customer service.”