‘You’ve Got Mail!’ Scrambles to Solve Rapid Tech Support Questions

You’ve Got Mail! fires emails at you each few seconds, tasking you with determining what to do with them to assist your shoppers. Or you’ll be fired.

You’ve been blessed with a tech assist job, the place your whole prospects are very affordable about their calls for and the way a lot time they may take to resolve. What a beautiful function. Anyway, you’ll quickly obtain emails with quite a lot of issues in them. You want to parse what the difficulty is, then ship the shopper to the FAQ, reply displaying you’ve acquired the message, unlock their accounts, ban folks, ship them to billing, or ahead their query to the event workforce. Those are all of the issues you are able to do, nevertheless it will get laborious quick as a result of of us count on options in a rush. And the emails simply maintain piling up.

The most intricate half is determining what the heck a few of these persons are asking for. Some of them will ramble incessantly about completely nothing for pages, however you want to scan all of it to determine what the answer might be. If you get it improper, the boss will know instantly, in any case. Get it improper thrice and also you’re out of a job. Each e-mail has a timer as effectively, and when you run out of time, that counts as a mistake as effectively, which additionally counts towards your whole. So, you’re pressured to rush by means of the emails, attempting to discover the answer as quick as doable. This means you’re possible going to miss a factor or two, bringing you that a lot nearer to dropping your job.

You’ve Got Mail! ought to be obligatory enjoying for anybody who’s yelled at a tech assist worker for taking quite a lot of minutes to repair one thing. It does a improbable job of capturing the stress and time pressures of those jobs, in addition to the corners you be taught to lower so as to maintain your shoppers and executives blissful.

You’ve Got Mail! is obtainable now on itch.io.

Joel Couture

Joel has been protecting indie video games for numerous websites together with IndieGames.com, Siliconera, Gamasutra, Warp Door, CG Magazine, and extra over the previous seven years, and has written book-length research on Undertale and P.T.. Joel is consistently looking out for digital experiences that push the boundaries of what video games may be, and seeks to delve into the artistic course of, meanings, and emotion labor that goes into the work of artists worldwide.